24 articles, 2 videos

Hospitality

Learn how to delight guests, create memorable stays, and attract 5-star reviews.
24 articles, 2 videos
Content type filters
The Messages tab is your new inbox
Your hosting, travelling and support messages are now in one place.
3-min read
Communicate more efficiently with messaging upgrades
New quick replies, threaded replies and editing tools are coming soon.
2-min read
How to provide self check-in for smooth arrivals
Add a smart lock, keypad or lockbox for easy access to your property.
2-min read
Tips for avoiding preventable cancellations
Update your calendar, adjust your settings and know your responsibilities.
3-min read
Connect a smart lock to Airbnb for smoother check-ins
Hosts with listings in the US and Canada can add compatible locks.
2-min read
How to handle a bad review
Address negative feedback with concrete details about improvements.
2-min read
Why reviews matter
Reviews on Airbnb help drive your business and build trust.
3-min read
How to welcome your first Airbnb guests
Create a memorable stay for your guests – every time.
3-min read
Making your home ready for guests
From fluffing the pillows to adding amenities, it’s all about the details.
1-min read
Thoughtful details guests love
Bring in a little wow factor by levelling up your amenities.
3-min read
Creating a smooth check-in experience
Provide step-by-step instructions and a warm welcome.
2-min read
Using scheduled messages to save time
Automate your guest communications from check-in to checkout.
2-min read
Create a guidebook to share your local tips
Help guests get to know your area with a custom digital travel guide.
1-min read
Using quick replies to save time
Create message templates to answer common guest questions.
2-min read
How to dispute retaliatory reviews
Request removal of a retaliatory review, regardless of how long ago it was posted.
2-min read
Tips for simplifying hosting during the busy season
Follow a cleaning checklist, use checkout tools and update your amenities.
4-min read
Setting helpful house rules
Help protect your home and create a better experience for guests.
2-min read
Simple ways to delight guests during longer stays
Follow these tips to have an impact on your guests and reviews.
3-min read
How to help prevent hosting challenges
Superhost Diana shares her tips for addressing challenging moments as a Host.
3 min video
What happens when guests cancel or change a booking?
Here’s what to expect with your payout when trip plans change.
3-min read
Inclusive practices to help every guest feel welcome
Get guidance from seasoned Hosts – from updating your listing to reviewing guests.
5-min read
Practicing inclusive hospitality and combating bias
Experts outline useful strategies and offer guidance for Hosts.
11-min read
Add details guests will love
A former creative director shares her best decorating tips.
6-min read
Write a house manual to share info about your space
Save time and provide important details with pre-written instructions.
4-min read
Making your guest’s stay special
An experienced host shares her sweet strategy for creating a warm welcome.
2 min video
Going above and beyond to welcome your guests
From warm notes to fresh flowers, here are some creative ways to greet guests.
4-min read